Answers to common questions about ordering fresh fish, meat and vegetables from Choose My Fresh in Kochi.
Which areas in Kochi do you deliver to?
We deliver within about 10 km of our Palarivattom store, including Kakkanad, Edappally, Vazhakkala, Thrikkakara, Kadavanthra, Vyttila, Kaloor, Palarivattom, Vennala, Infopark, Kacheripady, Elamakkara and nearby areas. Pick your area or use your current location on the website to confirm.
What are your delivery timings?
Delivery slots run every day between 9:30 AM and 8:30 PM. Same-day slots can be booked until shortly before each slot starts; next-day slots are always open.
Is there a delivery charge?
Delivery is free on orders above Rs 1,000. Smaller orders have a delivery charge, shown before you pay.
Is the fish and meat cleaned and cut?
Yes. Fish, chicken and mutton are cleaned and cut to the size you choose - curry cut, fry cut and more - and packed hygienically.
Do you sell halal meat?
Yes, our chicken and mutton are halal cut.
How are vegetables cleaned?
Vegetables and fruits are ozone-washed before packing. We also sell ready-to-cook vegetable cuts and Kerala curry kits.
How can I pay?
Pay online with UPI (GPay, PhonePe, Paytm), credit or debit card and net banking, secured by Razorpay - or choose cash on delivery.
Can I order on WhatsApp or the app?
Yes. Message us on WhatsApp at +91 75662 30000, or use the Choose My Fresh app on Google Play and the App Store.
Are you FSSAI licensed?
Yes. Choose My Fresh (CEE YEM EF AGROTECH PRIVATE LIMITED) holds FSSAI Licence No. 21323188000414.
What if something is wrong with my order?
Contact us within 24 hours on WhatsApp or email and we will make it right. See our Refund & Cancellation Policy for details.
